FAQ

ORDERS & PAYMENTS

  • Orders can be processed either through online buying at www.mdm-eshop.com or by phone at +357 22 420 968!  
  • Payment transactions are done through PayPal.com, the leading company of online secure buying

 

 

SHIPPING & DELIVERY

  • Cyprus: Free shipping
  • International orders: Shipping costs will be calculated at checkout
  • Sale / Clearance pieces may charged for delivery
  • Delivery time: 4-7 working days
  • Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you
  • We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
  • Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

 

 

RETURNS

  • ​Returns are accepted within 15 days after the order delivery. You should return the products at our retail store in Nicosia - Cyprus.
  • Unfortunately we do not offer refunds. You can exchange your order or receive a credit note for future use.
  • Items should be returned new, unused, and with all brand's garment tags still attached. Returns that are damaged, soiled or altered will not be accepted
  • Late returns (more than 15 days) will not be accepted for any reason or excuse
  • Returns during SALE periods are not accepted.

 

 

SIZES & COLOURS

  • Sizes: Each item's size is available at the product's description section. One size products, do have a loose fit in order to fit to many body types
  • Colours: We have made every effort to display as accurately as possible the colours of our products that appear at mdm-eshop.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

 

 

OTHER INFORMATION

  • You can ask whatever you want either by phone at +357 22 420 968 or by email at mdmbymadame@yahoo.com
  • We are here to assist with size and fit advice, detailed product information, delivery questions, exchange and return queries & placing orders!